Reference
Order Statuses
Reference guide to all order statuses and what they mean.
Status Overview
Each Order progresses through a series of statuses that reflect its lifecycle:
| Status | Description |
|---|---|
| Draft | Order saved but not yet submitted |
| New | Order submitted and awaiting review |
| Read | Order has been viewed |
| Approved | Order confirmed and scheduled |
| Complete | Work is finished |
| Archived | Order moved to archive |
Status Transitions
Statuses generally flow forward:
Draft → New → Read → Approved → Complete → Archived
Additional rules:
- Any non-archived Order can be archived directly
- Any Order that isn't already New — including archived ones — can be reopened (moved back to New)
How Statuses Change
- Use Mark as Read on a New Order's detail page to move it to Read
- Creating an Order in the dashboard with Create & Approve creates it already Approved
- When a client books through the online scheduling page, a new Order is created with New status
Automation triggers
You can set up automations that fire based on status changes — for example, sending a confirmation email when an Order is approved.