ITB Help Center
Reference

Team Roles

Detailed reference for all team roles and their permissions.

Role Matrix

CapabilityAdminManagerSchedulerInspector
View Orders
Create & edit Orders
Assign Inspectors
View calendar
Manage calendar
View contacts
Manage contacts
View billing
Manage billing
View team
Manage team (invite/remove)
Manage automations
Manage agreements
Manage scheduling config
View settings
Manage settings

Role Descriptions

Admin

Admin only

Full control over all features and settings. The only role that can manage team membership — inviting, removing, and changing roles for team members.

Manager

Manager only

Manages day-to-day operations including Orders, contacts, billing, automations, agreements, scheduling configuration, and settings. Cannot invite or remove team members.

Scheduler

Scheduler only

Focused on the scheduling workflow — creating Orders, managing the calendar, and working with contacts. Can view settings and team but cannot manage billing, automations, or agreements.

Service Worker

Service Worker only

Field worker role with read-only access. Can view Orders, the calendar, contacts, team, and settings. Cannot create or edit records.

On this page